Overview

At Rose Paulino, each piece is thoughtfully designed and produced with care. We ask that all orders are reviewed carefully before purchase.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition
• All original tags must be attached
• Items must be returned in original packaging

Items that do not qualify for return include:

• Final sale items
• Gift cards
• Worn or damaged items
• Items returned without prior approval

Return Process

To request a return, please contact us at:

support@rosepaulino.com

Include:

• Your order number
• The item(s) you wish to return
• Reason for return

Once approved, return instructions will be provided.

Refunds

Approved refunds will be issued to the original form of payment once the returned item is received and inspected.

Please allow 5–10 business days for refunds to be processed after approval.

Original shipping charges are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different item, please return the original purchase and place a new order.

Shipping for Returns

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist promptly.

Final Sale Items

Items marked as Final Sale are not eligible for return or refund.

Contact

For questions regarding returns or refunds, please contact:

Info@rosepaulino.com